Help zone

----Conditions of Sale----

1. All of our products are special orders and are not returnable. No cancellations can be accepted once material has been especially ordered or cut to size. We only accept returns for manufacturing defects or shipping damage, so be sure you review all of the available information before making your selection. All agreements contingent upon strikes, accidents or delays beyond our control. All Sales Final

2. Color through vinyl shutters from Shutter Shack Ltd. cannot be painted. These shutters are specially treated and paint will not adhere to them. If you wish to be able to paint these shutters or change the color at a later date, order paintable vinyl shutters.

3. Because of the materials and manufacturing process, vinyl shutters often vary in size from their called size. If you have a situation where size is critical, please call us to verify the exact size before ordering.

4. Proper painting and installation is extremely important! Please follow the manufacturer's instructions for each product.

5. Many larger items such as Wood Shutters and Radiator Covers ship by independent shippers or UPS. Shippers may or may not leave freight without a signature. If you cannot give us an address to ship to with a loading dock or package accepting doorman, you must advise us to make special arrangements for delivery from the freight terminal. We cannot be responsible for any extra costs associated with residential delivery or redelivery fees. These same shipping limitations apply to deliveries to addresses where trucks cannot pull up to the door (such as office or apartment buildings).